Our Privacy Policy

This privacy policy outlines how Parallel Lines collects and manages information about you. If you have questions or concerns about this policy, please contact us by emailing info@parallellines.design.

This privacy policy may change from time to time. It was last updated on 5 February 2023.

Information we collect

Personal Information

Personal Information is information that identifies an individual. The Personal Information we collect includes names, email addresses and phone numbers. We may obtain this information in different ways, including:

  •  Through interviews or discussions.

  •  By telephone, email or social media correspondence.

  •  From publicly available sources.

  •  From third parties.

We collect Personal Information for the primary purpose of providing and marketing our services. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect your Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive Information is a type of information that requires a higher level of protection. Sensitive Information includes your race or ethnicity, gender or sexual identity, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We will only use Sensitive Information:

  •  With your consent; or where required or authorised by law.

  •  For the primary purpose for which it was obtained; typically, this relates to a specific design project.

  •  For a secondary purpose that is directly and reasonably related to the primary purpose.

Security and Storage

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Access to your Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us by emailing info@parallellines.design. In order to protect your Personal Information we may require identification from you before releasing the requested information.

If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records.

Digital services

Our website

We do not track or record how you use our website. If, while using our website, you choose to email us, subscribe to our email newsletter, or follow links to our social media accounts, we may collect Personal Information about you. Our website includes links to websites and services of third parties. We make no guarantees relating to these third parties or their websites or services.

Email newsletter

You may unsubscribe from our email newsletter mailing list at any time by using the unsubscribe feature in the email newsletter or by contacting us by email at info@parallellines.design.